Value Added Service:

“I wanted to take the time to write you and thank you personally for the valued service that you provided our company. It is so rare in this day to get more than what you expect.

As you know, we have two sets of customers, our brokers and the companies that we provide services for. From both we have received rave reviews about how Compendium responds quickly and professionally. Further, our Worker Compensation is our lifeblood and in our short time together we have seen our bottom line profit increase.

With Compendium, we will be able to compete with the giants in the industry and grow our business beyond what we originally thought was possible. We look forward to a long and mutually beneficial relationship for many years to come.”

Response Time:

"CompEndium Services provides medical management from the moment of the injury all the way to full claims closure, and reports daily and weekly on every claim. With another TPA, I'd have to wait 2-3 days to find out what is happening with one of my people."

"We operate 24 hours a day, seven days a week, so the management of care outside of normal working hours is very important to us. We used to have a lot of injuries we couldn't control after hours when injured employees would go to emergency rooms. Now, CompEndium Services manages these cases from the beginning just like daytime cases."

"The saying 'the squeaky wheel gets the grease' didn't apply with our other workers' comp service providers. If we screamed and hollered, we might get a superficial response. On a scale of 1 to 10, their responsiveness was a 2 or 3. But with CompEndium Services, it's around 9."

Unrivaled Claims Management:

"TPAs we have typically used do not have a good case management program. They have adjusters, but they don't have people with a medical background. The medical part is what is missing from the traditional TPA they're looking at it from the administrative standpoint, while CompEndium Services focuses on it from the medical standpoint."

"With CompEndium Services, we've experienced 40 to 50 percent reductions in lost time claims and dollars spent."

"Before CompEndium Services, someone on staff would basically set up doctors' appointments all day for injured employees and then call to follow up with the physicians and employees. Now, CompEndium Services takes care of all that and reports on each medical event on each case throughout the day."

"CompEndium Services faxes reports to me immediately following every medical event. I know where every claim stands every day."

"In a traditional TPA, you'd never have a conversation between our front line management and the medical or case management people. With CompEndium Services, it happens routinely after every appointment."

Personalized Service

"When CompEndium Services came in, they investigated what we were doing and built their program to suit us - rather than forcing us to adapt to an established program."

"We didn't have a nurse on the back shifts, and line supervisors were on their own when someone got injured. With CompEndium Services' system, the supervisors have a 24-hour line they call to speak with a medical
specialist and report injuries. And management begins immediately on every claim."

"We appreciate CompEndium Services' medical expertise, including the second-opinion medical advice through Dr. ___. CompEndium Services also provides extensive documentation of events when appointments are scheduled, whether they occur and what happened at the visit."

"CompEndium Services has a thorough knowledge of OSHA rules, regulations and requirements that a lot of doctors don't have. Because CompEndium Services can provide OSHA guidance to the medical provider, it is a service to the provider and us."

References available upon request
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Personalized Service

"When CompEndium Services came in, they investigated what we were doing and built their program to suit us - rather than forcing us to adapt to an established program."

"We didn't have a nurse on the back shifts, and line supervisors were on their own when someone got injured. With CompEndium Services' system, the supervisors have a 24-hour line they call to speak with a medical specialist and report injuries. And management begins immediately on every claim."

"CompEndium Services has a thorough knowledge of OSHA rules, regulations and requirements that a lot of doctors don't have. Because CompEndium Services can provide OSHA guidance to the medical provider, it is a service to the provider and us."

References available upon request

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